Quality management
DIN EN ISO 9001 certification – quality at the highest level
In order to guarantee a consistently high quality, we undergo external checks by Lloyd‘s Register Quality Assurance on a regular basis since 1998. Different internal processes and procedures are going to be examined and assessed in two-day audits.
The extensive quality management system contains various principles, according to which will be acted consistently:
We are customer-oriented company.
Due to yearly assessment of the customer satisfaction we are constantly informed about their interests and ensure efficient and customer-oriented provision of handling services.
Thereby we continuously adapt ourselves to customer requirements and extend our services and product ranges – where all the time the overall focus is quality.
We choose our suppliers carefully and stay with business partners always “on an equal footing”.
Our suppliers are through a quality agreement and auditing integrated into our quality management system.
We strive to continuously improve ourselves.
Our quality management undergoes a continuous process of improvement. Through systematic measures potentials for development are discerned and implemented.
Trough continuous and specific trainings we encourage individual responsibility of our employees.
In order to meet the high, specific demands of our customers, we constantly identify internal training needs and support our team by consistent education and training.
In our production processes we ensure to approach workplace safety and constantly minimalize consequential impacts caused in the process with the goal of reducing these effects on soil and water.
In order to achieve the aims agreed upon all employees are informed about the quality management system (QM system) through our representatives and integrated into the process of safety of the system. Clearly defined responsibilities, transparent processes and established principles form a part of an integrated management system and contribute to improving significantly the overall performance of the company - certification of our company according to DIN EN ISO 9001.
